Welcome to Pure Panels! We are committed to providing exceptional service and delivering top-quality shower wall panels across the UK. To ensure a clear understanding of our shipping process, please review our comprehensive policy below.
Shipping Areas
Pure Panels currently offers free standard delivery exclusively within the United Kingdom. At this time, we do not provide international shipping.
Order Processing and Payment Requirements
- Payment Verification: Orders will only be processed and dispatched once payment is successfully cleared. We accept the following payment methods:
- PayPal
- Debit/Credit Cards (Visa, MasterCard, American Express, and others)
- Bank Transfer
- Order Confirmation: After completing your payment, you will receive an order confirmation email with your order details. Please review this email to verify all information is correct. If you notice any discrepancies, contact us promptly.
Delivery Timeframes
- Standard Delivery: Orders are typically delivered within 3 to 5 working days.
- While we strive to meet this timeframe, certain situations (such as technical delays or supply chain disruptions) may cause an extension of the delivery period. Should any delay occur, our team will promptly inform you and provide updated delivery information.
Order Tracking and Notifications
- Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number and a link to monitor the status of your delivery.
- Tracking Your Order: Use the tracking link provided to stay updated on your shipment’s progress and expected delivery time. Our customer service team is available to assist you if you experience any issues tracking your package.
Delivery Terms
- Address Accuracy: Please ensure your delivery address is complete and correct at the time of purchase. Pure Panels is not responsible for orders shipped to incorrect addresses provided by the customer.
- Receiving Your Order: Our deliveries do not require a signature upon receipt; however, please ensure someone is available to accept the package as per the estimated delivery date.
Delays and Exceptions
While we strive to deliver within the standard timeframe, unforeseen circumstances (such as adverse weather, strikes, or supply chain issues) may occasionally affect delivery schedules. Should there be any unexpected delays, we will notify you immediately with options for rescheduling or adjusting delivery.
Customer Support
If you have any questions regarding your order status, payment, or delivery, please feel free to contact our Customer Service team at info@purepanels.co.uk / 07366441412. We’re here to assist you and ensure your experience with Pure Panels is smooth and satisfactory.
Thank you for choosing Pure Panels. We look forward to delivering high-quality shower wall panels to your door.