Thank you for choosing Pure Panels! We aim to ensure your satisfaction with every purchase. If you’re not completely happy, our return and refund policy is here to help.

Returns

Eligibility: You can return unused and undamaged shower wall panels within 14 days of delivery. To qualify for a return, products must be in their original, unopened packaging.

Non-Returnable Items: We cannot accept returns on any products that have been used or installed.

Exchanges: If you would like to exchange your product, please contact us. Note that you will be responsible for paying any difference in price for the exchanged item.

Damaged or Defective Items: If your product arrives damaged or defective, please notify us within 7 days of receiving your order. We will arrange for a replacement or a full refund.

Refunds

Processing Time: Once we receive your returned item, we will inspect it within 2 business days. After approval, your refund will be processed within 3 business days and credited back to your original payment method.

Shipping Costs: Original shipping costs are non-refundable. If you are returning an item due to a defect or error on our part, we will cover return shipping costs.

How to Initiate a Return

Contact Us: To initiate a return or exchange, please email us at info@purepanels.co.uk. Include your order number and the reason for the return.

Return Instructions: Our team will provide you with the necessary instructions for returning your item.

Packaging: Please ensure that items are securely packed to prevent damage during return shipping.

Contact Information

If you have any questions regarding our return and refund policy, please don’t hesitate to reach out:

Website: www.purepanels.co.uk

Email: info@purepanels.co.uk

Address: 302 Balfour Road, Ilford IG1 4HZ, UK

Need help?

Contact us at info@purepanels.co.uk for questions related to refunds and returns.